Effective Date: December 2, 2025
Last Revised: December 2, 2025
1. PURPOSE OF THIS POLICY
Hyperwolf is committed to providing online experiences that are accessible to all individuals, including people with disabilities. This policy outlines our accessibility standards, ongoing commitments, testing practices, available support, and expectations for third-party integrations on Hyperwolf.com.
2. SCOPE OF COVERAGE
This policy applies to:
- Hyperwolf.com
- Mobile/responsive versions of Hyperwolf.com
- All digital content including navigation, menus, product detail pages, cart and checkout flows
- Interactive elements such as modals, drawers, filters, and age-gating components
- Third-party tools integrated into the site (maps, analytics, payment processors, chat widgets)
3. ACCESSIBILITY STANDARDS WE FOLLOW
Hyperwolf.com is designed, developed, and maintained to meet:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- ADA Title III digital accessibility expectations
- Industry standards modeled after large national retailers
We continuously improve accessibility and incorporate best practices across development, design, and QA processes.
4. ACCESSIBILITY FEATURES
4.1 Screen Reader Compatibility
Hyperwolf.com includes:
- Semantic HTML with logical heading order (H1, H2, H3)
- ARIA labels for interactive elements (buttons, icons, modals)
- Accurate alternative text for meaningful images
- Decorative images marked with empty alt tags
- Landmarks for navigation (header, main, footer)
- Announcements for dynamic actions including:
- “Added to cart”
- “Discount applied”
- “Error occurred”
Screen readers supported:
- NVDA (Windows)
- VoiceOver (macOS and iOS)
JAWS is not required or tested as part of our workflow.
4.2 Keyboard Navigation
Users can browse Hyperwolf.com using only a keyboard:
Key requirements implemented:
- All interactive elements reachable by Tab / Shift+Tab
- Enter and Space activate controls
- Logical, predictable focus order
- Visible focus indicators
- Escape closes modals and drawers
- No focus traps anywhere in the site
- A “Skip to Main Content” option is included
4.3 Modals, Drawers and Popups
Hyperwolf uses accessible modal patterns:
- Focus moves into the modal on open
- Focus returns to the triggering button on close
- Only modal content is focusable while active
- Modals are announced to screen readers
This applies to:
- Cart drawer
- Age-gate modal
- Product modals
- Location or policy popups
4.4 Visual & Text Adjustments
Hyperwolf maintains:
- Sufficient color contrast
- Scalable text that works up to 200 percent zoom
- Layout that reflows properly on small screens
- Minimal reliance on color alone to convey meaning
4.5 Forms, Checkout & Error Handling
All forms include:
- Connected labels and inputs
- Clear instructions
- Programmatic error announcements
- Focus redirection to the first error
- Accessible age verification fields
- Fully keyboard-accessible promo code, delivery selection, and payment flows
Our checkout integrates third-party payment widgets that are monitored for accessibility.
5. THIRD-PARTY TOOLS
Hyperwolf uses third-party content including but not limited to:
- Maps
- Payment forms
- Analytics tools
- Chat widgets
- Age-verification systems
Hyperwolf evaluates third-party tools for accessibility and works with vendors to improve or provide alternatives when limitations exist.
We cannot always control third-party code but are committed to reducing barriers wherever possible.
6. ALTERNATIVE FORMAT REQUESTS
If a user needs content in a different format due to a disability, Hyperwolf will provide it upon request. Examples include:
- Plain-text versions
- High-contrast versions
- Audio/phone explanation for product information
Requests can be made via the contact methods below.
7. ACCESSIBILITY SUPPORT & CONTACT INFORMATION
Customers can request assistance or report an accessibility barrier through:
Accessibility Email: accessibility@hyperwolf.com
Phone: (323) 673-5888
Relay Support: We accept calls via relay or TTY services.
Response Time: Within 5 business days
Please include:
- The page URL
- The issue you experienced
- The assistive technology you were using (if applicable)
8. ONGOING ACCESSIBILITY MAINTENANCE
Hyperwolf performs accessibility testing quarterly, including:
- Automated scans (Axe, Lighthouse)
- Manual keyboard-only testing
- Screen reader testing using NVDA and VoiceOver
- Review of new third-party components
- Remediation of identified issues based on severity
Audit dates are not publicly listed but are documented internally.
9. LIMITATIONS
Some non-core content and older archival elements may not yet meet full WCAG compliance.
We prioritize high-traffic areas (menu, product pages, cart, checkout) first.
10. LEGAL COMPLIANCE
Hyperwolf aligns with:
- ADA Title III
- California standards for accessibility
- Industry best practices established by leading retailers
11. REVISION LOG
- December 2, 2025: Initial enterprise-grade version published.
- December 2, 2025: Future revisions will be added here.